Refund and Returns Policy

We aim to deliver the highest quality printed miniatures, but things don’t always go to plan.

• Defective Miniatures: if your miniature is faulty or defective we will replace it at no cost to you. This usually means we’ll produce a replacement and ship it out at no cost to you. If we are unable to issue a replacement, we will refund you for the faulty portion of your order.
• Missing Components: For multi-piece miniatures, your order should come with all the components needed to fully assemble the miniature. If you think you’re missing a piece, please get in contact with us via the below details with a description of what pieces are missing and photos if possible. If we find there are part/s missing we will ship the missing pieces out at no cost to you.
• Shipping Damage: Some resin miniature components are naturally fragile. We use tough resin and take extra care packing orders, but things can go wrong in transit. If a component arrives damaged or broken, please get in contact with us via the process below and we will issue a replacement.
• Change-of-Mind Returns/Refunds and Exchanges: We make our miniatures to order. As such, we are unable to process exchanges or returns for change-of-mind reasons.
• Other Issues: if your issue is not covered by the above, please get in contact via the below details and we’ll see what we can do.

How to return/refund an order

Email us at [email protected] (or via the Contact Us form) within 30 days of your order being shipped and we’ll do our absolute best to resolve the issue.

To help us, please include the following in your email:

• Your name
• Your order number
• A description of the issue
• Any relevant photos

We will assess the issue and get back to you promptly.